June 2016 Posts

Seeing the Big Picture: Quality Metrics and the Path to Information Maturity

Seeing the Big Picture: Quality Metrics and the Path to Information Maturity

Justin L. Smith, Manager of Product Management

Let’s talk about the elephant in the room. There is an ancient eastern parable that tells the story of several men and an elephant in a dark room. Each man is asked by the king to describe the elephant to him. The man who has his hand on the trunk says the elephant is like a tree branch; the man who feels the tail says the elephant is like a rope; the man who feels a leg says the elephant is like a pillar; and the man who feels the belly says the elephant is like a wall. None of the men describe the elephant as an elephant, and so the king is led astray.

Although there are a number of insights that can be gathered from this ancient lesson, one thing is clear. With a limited picture or partial information, one can easily be misled and establish incorrect conclusions. We see this scenario of people being in the dark play out across the business world all the time. (more…)

Reaching Nirvana: Making the Case for a Global Enterprise Quality Management System

Reaching Nirvana: Making the Case for a Global Enterprise Quality Management System

Kari Miller, Regulatory and Product Management Leader, Pilgrim Quality Solutions

The definition of Quality is widely accepted as the achievement of customer expectations through conformance to their requirements. It makes sense then, that a Quality Management System (QMS) supports the processes focused on consistently meeting customer requirements and enhancing customer satisfaction. But establishing a QMS is a tall order in our global economy where value chains are getting longer and longer.

For organizations in Life Sciences, where the ultimate end user (customer) is a patient, and regulatory compliance is mandatory in all countries the organization serves, the task can seem quite daunting. So why would anyone want to complicate it even further by implementing a global Enterprise Quality Management System? (more…)

Uncovering the Real Cost of Quality: 1-10-100-1,000-10,000

Uncovering the Real Cost of Quality: 1-10-100-1,000-10,000

Kevin Lee, Industry Solutions Consultant, Pilgrim Quality Solutions

Can you capture or even approximate the cost of quality defects? Is it possible to put a price on a true or potential product recall? For manufacturers whose products can mean the difference between life and death, the costs can be staggering. The cost to prevent quality problems? It pales in comparison. No matter the product, the cost impact can not only be in real dollars, but reputation, market momentum, and shareholder value. (more…)

7 Challenges of Managing Change (and How to Deal with Them)

7 Challenges of Managing Change (and How to Deal with Them)

Adonna Blasko, Marketing Manager, Pilgrim Quality Solutions

Only so much fits into a 40-hour work week. Pressing deadlines, critical projects, and a growing list of priorities can make it difficult to complete everything that needs to get done. Introducing changes adds new layers of complexity to the mix.

But fear not, managing change throughout your organization does not need to be stressful. Having the right processes and tools can help. Let’s take a look at some of the top change management challenges and how to beat them. (more…)

Lessons Learned Integrating SAML SSO and WS-Federation for Federated Authentication

Lessons Learned Integrating SAML SSO and WS-Federation for Federated Authentication

Leo Barcenas, Sr. Software Engineer, Pilgrim Quality Solutions

Last month we published the Basics of Federated Single Sign-On (FedSSO). This article will discuss Single Sign-On for federated authentication a bit deeper and explore what we learned by implementing and integrating SmartSolve to Identity Providers (IdP).

FedSSO (Federated Single Sign-On) Background

Federated Single Sign-On is a combination of two concepts: Federated Identity and web-based Single Sign-On. Federated Identity is the ability to link different applications or services with their mutual users. It provides a way for partner services to agree on a common and shared definition about the identity of a user authorized to use a service. There is only a single credential for each user. Federated Identity provides a simpler and easier way for administrators to manage and secure users. It also makes it easier for users to manage their credentials. (more…)