Let’s say your company has been error-free for years. You pass every audit. You achieve all certifications. You have the ideal quality processes in place. Have you then reached a Quality Apex? You can go no higher?
Perhaps your company isn’t that perfect, but you feel that you have quality under control. You catch defects before they leave the plant. You might have an infraction or two from a regulations standpoint but you easily remedy the situation. Are you also in a position where your quality efforts have reached a plateau? (more…)